return-policy

SHIPPING, RETURNS, EXCHANGE, AND MONEY-BACK

Each jewellery piece you purchase from ISKIUSKI is a unique work of craftsmanship. To maintain our quality standards, every piece undergoes a thorough quality check and is packed with the utmost care. However, if for any reason you are not completely satisfied with your jewellery, we are happy to offer an exchange or make the necessary corrections. Our policies are transparent and easy to understand, with no technical jargon. Please read further to learn more about the terms and conditions of our return and exchange policy.

SHIPPING POLICY

  • Free shipping on all orders within India.
  • A nominal fee of ₹99 is applicable on all Cash on Delivery (COD) orders within India. 
  • All orders are fully insured until they reach you.
  • For domestic orders (within India), all applicable taxes and duties are included in the product price.
  • We request customers to inspect the package for any damage or tampering before accepting or signing for delivery.
  • Orders are typically shipped within 8–10 days of placement.
  • Please note that delivery timelines may be affected by unforeseen weather conditions or delays caused by the courier service.

7-DAY MONEY BACK AND/OR EXCHANGE POLICY

If you are not satisfied with the product you have purchased, please return it within 7 days with the receipt for a refund or exchange it for the full amount. However, specifically customized jewellery that you have ordered cannot be returned.

TERMS AND CONDITIONS FOR RETURNS, EXCHANGE, AND MONEY-BACK POLICIES

1. Personalized/Engraved and Custom jewellery ordered by the customer with instructions cannot be exchanged/returned or eligible for money-back.

2. Returned jewellery undergo Quality Check by our department. Damaged, alterations, signs of wear, and resizing (other than at ISKIUSKI) are not eligible for a money-back scheme or under the return policy.

3. Complimentary shipping is available on all products eligible for Exchange and Money-back (only for Gold) scheme within 7 days of purchase. Customers shall bear all shipping charges after the 7-day period expires on all products for Return/Exchange/money-back schemes.

4. An original or copy of the original invoice is required for return/exchange or Money-back within 7 days. It is optional on exchange/return after 7 days.

5. On a 7-day Exchange/return money-back value will be determined by ISKIUSKI and if discounts/coupons/promotional codes were used during purchase, that specific amount will be deducted, as applicable.

6. On all exchanges, the customer shall pay the difference in price between the exchanged jewellery piece and the new buy before it is dispatched.

7. In case you have received a damaged/ used/ incorrect or missing product (empty box), it is essential to file a complaint within 48 hours of the time of delivery. Please understand that you must include an unboxing video along with your complaint so that we can provide a quick resolution.

8. The Shipping Charges will not be refunded.

9. On purchase of combo offers, if 1 item is returned; the refund will be issued as per the Selling Amount of the other item retained by the customer.

10. For Silver Jewellery, we exchange only damaged products and missing products with the same design within 48-72 hrs of delivery.

Note:
• The product damaged or tarnished due to usage cannot be returned.
• Items must be returned in their original packaging.
• ISKIUSKI reserves the right to process refunds after checking the returned items.
• No returns will be accepted after 7days.